Knowledge Centre:
Hard Copy Library

The Centre's Library and Resource Centre holds a wealth of domestic and international publications and newsletters, case materials and other information on corporate public affairs.

The 1996 Federal Election Symposium (Australia)L


Various (Centre for Corporate Public Affairs, Melbourne. 1996)
Transcript of a symposium run jointly by the Centre for Corporate Public Affairs and Public Affairs Research Centre, University of Sydney following the Australian Federal Election in March, 1996. Session titles include: The result - The campaign - The issues - The thirty-eighth parliament - The new government and opposition.

Employee communicationL


Goldie, Sharon (Lend Lease Corporation, 1996)
A presentation by Sharon Goldie on February 1996 on the subject of employee communication. Outlines the way in which Lend Lease have gone about using satellite technology and other forms of interactive media to keep in touch with their employees worldwide.

(1) Issues management products and services. (2) Issues management template. L


Public Affairs Council. (Centre for Public Affairs Management, 1996.)
A set of matrices (the template) designed to simplify the data collection process for a collaborative benchmarking team together with an example of a completed template.

Being an environmentally aware organisation.L


Schultz, Beth (Institute for International Research Group of Companies, 1996)
Paper presented at the Mining and Energy Public Affairs Conference, Perth, 1996. This paper discusses the need for environmental awareness by companies involved in mining. Headings include:- Why the mining and energy industries need to be environmentally aware - Developing an environmental philosophy - Maintaining integrity - matching behaviour and rhetoric.

Benchmarking corporate international contributions. Research Report No. 1163-96-RR.L


Gornitsky, Linda B. (The Conference Board, Inc., New York, 1996)
An analysis of the international contributions programmes of 25 US based global corporations. Headings include:- “Program strategy, design and administration”. “Lessons learned : roadblocks and successes”.

Building better community relations - a case study in managing community health and contamination issues. Case study.L


Howes, Sharon (Institute for International Research Group of Companies, 1996)
A case study presented at the Mining and Energy Public Affairs Conference, Perth, 1996. This case study relates to Pasminco Metals - Sulphide, Newcastle. Headings include:- Meeting rapidly changing community expectations - Addressing community attitudes towards controversial projects - Creating a consultation programme and utilising key relationships - Working with the environmental movement.

Business and society: corporate strategy, public policy, ethics (8th Ed)L


Post, J.E., Frederick, W.C., Lawrence, A.T. & Weber, J. (McGraw Hill, Inc., New York, 1996)
An exploration of the relationship between business and society. Headings include:- The Corporation in Society - The Corporation and Ethical Issues - The Corporation in a Global Society - The Corporation and Public Policy - The Corporation and the Natural Environment - Responding to Primary Stakeholders - Social Issues in Management - Case Studies in Corporate Social Policy.

Change Management: Striving for Customer Value. A Research Report.L


Troy, Kathryn (The Conference Board, New York, 1996)
This report is based on a survey of 113 companies involved in a customer value initiative. The need to retain and attract new customers it equally important as retaining customers. This is often an extension of Total Quality Management. Key headings include:- “Rediscovering the Customer”, “Data: The Gateway to Customer Value”, “Making Customer Value Part of the Business”.

Communication & cultural literacy : an introduction.L


Schirato, Tony & Yell, Susan (Allen & Unwin, St. Leonards, N.S.W. 1996.)
Provides readers with a set of perspectives, approaches and analytical techniques for understanding the range of practices which are labelled ‘communication’. It aims to help readers develop their own communicative and cultural literacies. Chapters move between introducing and contextualising sets of concepts to discussing specific practices, genres and mediums.

Community issues and priorities survey. Results: CRA’s 1996 community issues and priorities survey.L


HRN and CRA External Affairs. (HRN, Melbourne, 1996.)
Copy of a survey questionnaire distributed by CRA seeking opinion about a number of key issues of relevance to the general community. Areas covered included:- Challenges Facing the Community - How Issues are Addressed - Attributes of Corporate Excellence. Also included results of the above survey - Headings include:- The Main Issues for Opinion Leaders - The Key Economic Findings - The Environment - Priorities for Action - Aboriginal Issues - How are Issues Resolved? - What is Corporate Excellence? - Strengthening Contact.

Cooperate to compete: building agile business relationshipsL


Preiss, Kenneth; Goldman, Steven L.; Nagel, Roger N. (Van Nostrand Reinhold, New York, 1996)
This book demonstrates how to transform a company into an agile business that can adapt as the pace of change continues to accelerate, by forming closer, more interactive relationships with customers, suppliers and even competitors. Arranged in three parts:- 1. Connecting with Customers. 2. Mutually Profitable Relationships. 3. From Enterprise to Interprise

Corporate environmental management: systems and strategiesL


Welford, Richard (ed) (Earthscan Publications, London, UK., 1996)
An analysis of the role of business in safeguarding the environment. It includes a detailed examination of the key tools of environmental management, including management systems and standards, environmental policies, guidelines and charters; environmental auditing; life-cycle assessment; the measurement of environmental performance; and environmental reporting. Key headings include:- “The Context of Corporate Environmental Management”; “The Tools of Corporate Environmental Management”; “Wider Applications of the Systems Based Approach”.

Corporate support for the arts 1996.L


Yann Campbell & Hoare Wheeler (Australia Council, 1996)
The key objectives of this study were to measure current levels of arts support and the attitudes to this support, identifying any changes that might have occurred over the past three years in the way in which businesses in Australia support the arts. Comparisons are made to earlier surveys in 1986, 1989 and 1993. Headings include:- “Corporate Sector Support for the Arts”, “The Significance of Company Size”, “Describing the Corporate Arts Supporter’, “Form and Distribution of Private Sector Funding”, “Attitudes towards the Arts”. This book is missing from the library - 17/07/2008

Crisis-management - responding for survival.L


Glew, Phil and Sinclair, Marie-Louise. (Institute for International Research Group of Companies, 1996)
Paper presented to Mining and Energy Public Affairs Conference, 1996. This paper advises that planning for a crisis should be an integral part of your strategic planning process. Headings include:- Preparing for the possible - A Blueprint for Effective Crisis Management - The Influence of New Technology - Dealing with the Media - Restoring Public Confidence.

Dealing with an angry public : the mutual gains approach to resolving disputes.L


Susskind, Lawrence and Field, Patrick. (The Free Press, (Simon & Schuster Inc.), New York, 1996.)
A book in which private and public-sector cases and scenarios are used to outline the steps involved in resolving disputes and in conflicts using their six key elements to negotiate rather than fight. Headings include:- “Why is the Public Angry?”, “The Mutual-Gains Approach”, “Accidents Will Happen”, “Risky Business”, “When Values Collide”, “The Media”, “Principled Leadership”.

Dealing with contradictory expectations - the dilemmas facing multinationals.L


Herkstroter, C.A.J. (Shell International Limited, London. 1996)
Copy of a speech presented by Mr. C.A.J. Herkstroter, President, Royal Dutch Petroleum Company on the subject dilemmas facing multinationals. Shell in recent years has faced several very complex dilemmas, in retrospect they admit some of their decisions were mistakes. This speech is an analysis of why those mistakes came about.

Environment progress report 1996 L


WMC Limited (WMC Limited, Melbourne, 1996)
The second annual company wide report on WMC’s management of environmental issues. Key headings include:- Environment Policy - Highlights - About WMC - Reporting - Management - Compliance - Conservation - Land - Water - Air - Consultation - Uranium - Supporting Data

Environmental issues and business: implications of a changing agendaL


Eden, Sally (John Wiley & Sons, Chichester, UK, 1996)
This book details the dimensions of business response to environmental issues by taking a critical social science perspective of the subject. Examples are taken from UK, the USA and Europe. Key headings include: Environmental Issues and Business: an introduction; Pressures on Business for Environmental Change; Analysing Corporate Environmental Change; Business and Environmental Communication; Business and the National Environmental Agenda; Business and the International Environmental Agenda; Environmental Issues and Business: Some Implications.

Financing change: The financial community, eco-efficiency, and sustainable development.L


Schmidheiny, S. & Zorraquin, F.J.L. (M.I.T. Press, Cambridge. Mass. 1996.)
A valuable contribution to the debate about how business and financial institutions should take account of environmental issues. Ideas are put forward on the appropriate incentives to encourage commercial enterprises to take account of the environment and the need for sustainable development in their day-to-day operations. Headings include:- Eco-efficiency and the Financial Markets - Financial Markets and the Development Process - The Company Leaders - The Investors and Analysts - The Bankers - The Raters.

Harvard Busines s Review. Sept. - Oct. 1996.L


Various (Harvard Business School, Publishing Division, Boston. 1996.)
Contents include:- Building Your Company’s Vision - Making Differences Matter: A New Paridigm for Managing Diversity - Breaking the Funcitional Mind-Set in Process Organizations - A Strategic Approach to Managing Product Recalls - Toward an Apartheird Economy - Breaking Compromises, Breakaway Growth - The Pitfalls of Parenting Mature Companies - The New Work of the Non-profit Board - Values in Tension: Ethics Away From Home - Capitalism with a Safety Net?

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