Knowledge Centre:
Hard Copy Library

The Centre's Library and Resource Centre holds a wealth of domestic and international publications and newsletters, case materials and other information on corporate public affairs.

Challenges and opportunities for the petroleum industryL


van Wachem, L.C. (Shell International Petroleum Company Ltd., London. 1991)
An address to the World Petroleum Congress ‘New horizons for the petroleum industry - technical and economic challenges and opportunities’, Buenos Aires, 21 October 1991. Three scenarios which focus on geopolitics, international economics and the environment, used by Shell to encourage discussion of alternatives and consideration of the ‘what ifs’ of business decisions.

Challenges in the field of issue management : a case study.L


Wills, Sandra J. (The Issue Exchange, Leesburg, VA., 1991.)
The results of a study into the challenges faced by issue management practitioners. The study concluded that issue management should be more integrated into the management process, have greater credibility and overcome the difficulty of working within the parameters of limited financial and personal resources.

Change management : strategic alliances. Research report.L


Troy, Kathryn (The Conference Board, New York, 1994.)
Abstract:- A study examining the way leading firms are dealing with change through the creation and implementation of strategic alliances. Early successes are described and areas identified which will be ripe for future documentation as corporate experience with strategic alliances builds and evolves. Headings include:- “ Making the Strategic Alliance Choice”, “Implementation: No Easy Task”, “Implications”.

Charitable organisations in Australia: overview. Report no. 45L


Industry Commission (AusInfo, Canberra, 1995)
A report which seeks to strengthen the contribution which the charitable sector makes to Australian society. The core issues addressed in the report are - Improving quality of service for clients, resourcing the sector, accountability, support mechanisms and developing co-responsibility between the sector and governments. Key headings include: The Role and Structure of the Sector - Participants’ Perceptions - Developments in Service Delivery - Government Programs and Funding - Human Resources - Overseas Aid Organisations - Peak Councils - Accountability to the Public - Fundraising - Charitable Trusts - Client Fees - Taxation Arrangements - Benchmarking for Improved Performance - Quality Systems - Frameworks for Government Funding of CSWOs - Selection by Governments of Service Providers - Support for Policy Development - Synthesis

Charitable organisations in Australia: report no. 45L


Industry Commission (AusInfo, Canberra, 1995)
A report which seeks to strengthen the contribution which the charitable sector makes to Australian society. The core issues addressed in the report are - Improving quality of service for clients, resourcing the sector, accountability, support mechanisms and developing co-responsibility between the sector and governments. Key headings include: The Role and Structure of the Sector - Participants’ Perceptions - Developments in Service Delivery - Government Programs and Funding - Human Resources - Overseas Aid Organisations - Peak Councils - Accountability to the Public - Fundraising - Charitable Trusts - Client Fees - Taxation Arrangements - Benchmarking for Improved Performance - Quality Systems - Frameworks for Government Funding of CSWOs - Selection by Governments of Service Providers - Support for Policy Development - Synthesis

Chemical industry eases towards comparability in environmental reporting.L


Unknown (ENDS Report no. 259, August, 1996.)
A comparison of nine annual environmental reports from within the chemical industry. Headings include:- “ Quantitative data”, “Clarity”, “Efficiency”, “Targets”, “Compliance”, “Issues”, “Comparability in reporting”, “Seeking credibility”, “League table”, “Financial sector”.

Chemicals, communication and the community : recognising a right to know in the chemical world.L


Fuller, Jane (Public Interest Advocacy Centre, Sydney, 1995.)
A report to the Public Interest Advocacy Centre suggesting principles and options for legislative and administrative reform to achieve effective right to know about chemicals.

Chevron Corporation : communications & programsL


Chevron Corporation. (Chevron Corporation. Date Unknown.)
A flow chart highlighting the Strategic Plan and Mission Statement of the Chevron Corporation. It includes:- Vision - Mission - Operational (Strategic) Intents - Behavioural (Intents) Values/Strategies - The Connection - What We Aim For - Why We’re Here - What We Offer - Our Processes and Customers - Our Department Objectives - Our Team Plans - Our Individual Jobs.

Chevron Corporation, U.S.A. (Case study material).L


Winters, Lewis C. (Chevron Corporation, U.S.A., 1994.)
Case study material relating to the Chevron Corporation, U.S.A., and problems associated with the Oil and Chemical Industries.

Chevron public affairs : Our mission.L


Chevron Corporation. (Chevron Corporation.)
The public affairs mission statement of the Chevron Corporation. Their guiding principles include their role and the setting of priorities.

Chiltern : a softly softly Gold Rush.L


RTZ/CRA - CRA Exploration Pty. Ltd. (RTZ/CRA-CRA Exploration Pty. Ltd., Bundoora, 1992.)
An outline of how CRA met the concerns of a sceptical Chiltern community and its media when it began exploring for gold in the area in 1992. 20 mins.

Chronology of twentieth-century history : Business and commerce. Volume one.L


Magill, F. N. (ed.) (Fitzroy Dearborn, London, 1996.)
A chronological list of the major developments in the worldwide evolution of business and commerce in the 20th century. Articles arranged chronologically by date of event beginning 1897 and ending in 1995. Includes an alphabetical list of events, a select/key word index and category index. A list of principal personages is also included.

Ciba offers a checklist for Issue Management.L


Durst, Anthony P. (Corporate Public Issues, Vol. XVIII, No. 1, Jan. 1993.)
An Issue Management Checklist which has been developed by Ciba to illustrate that issue management can be a logical rather than haphazard process. Headings include:- Trends and Early Warnings - Issue Identification and Analysis - Issue Preparedness Planning - Handling the Issue - Monitor the Issue.

Citizens as partners: information, consultation and public participation in policy-makingL


Caddy, Joanne (OECD Publications, Paris, 2001)
This report is based on surveys and case studies of OECD member countries taken over two years. It provides comparative information on measures adopted in OECD countries to strengthen citizens’ access to information, to enhance consultation and encourage active participation in policy-making. The report is arranged in two parts - 1. STRENGTHENING GOVERNMENT-CITIZEN RELATIONS - Why Strengthen Government-citizen Relations? - Building Frameworks and Tools for Government-citizen Relations - Developing Capacity for Evaluation - Lessons, Challenges and Opportunities for the Future - 2. FROM POLICY TO PRACTICE: LESSONS FROM COUNTRY CASE STUDIES - Government-citizen Relations in Action.

Civilising global capital: new thinking for Australian labor. L


Latham, Mark (Allen & Unwin, St. Leonards, N.S.W., 1998.)
A book that offers ideas of how to reconcile the global economy with the values of society, including the problems of unemployment, economic sovereignty, tax and welfare reform. Key headings include:- The Chase for Global Capital - Policies for the New Economy - Managing the Commons - A Post-Fordist Welfare State - The Search for Social Capital.

Collaborating with the Enemy : Tobacco, Alcohol, and the public good.L


McGowan, R. & Mahon, J. (Walter de Gruyter & Co., Berlin. 1995.)
An article analysing the impact of government taxes on the tobacco and alcohol industry. Headings include:- “Excise Taxes and their Effect on Revenue and Sales......”.

Commercial law and moralityL


Finn, P.D. (Unpublished.)
Australian law is changing - High Court decisions modifying contract law, giving Equity a rebirth. A level of certainty and finality in commercial dealings. Role of the courts is discussed.

Commercial law and morality-a judicial prospective.L


Marks, K.H. (Unpublished.)
An in depth study of the law and morality relating the the business community, includes takeovers, contracts, the adversary system.

Common wealth for the common goodL


Catholic Bishops of Australia (Catholic Commission of Justice Development & Peace, Melbourne Archdiocese, 1992)
A summary of the statement issued by the Catholic Bishops of Australia following their inquiry into the distribution of wealth in Australia, the inequality of wealth and some suggested means by which it could be rectified.

Communicating Change. Reaching and Changing Frontline Employees.L


Larkin, T.J. & Larkin, Sandar (Larking Communication Consulting, New York, 1994)
Adapted from the book “Communicating Change:Winning Employee Support for New Business Goals”, written by the above authors. The principles needed for successfully communicating change to employees are outlined in detail. Headings include:- “Target Frontline Supervisors”, “Rely on Face-to-Face Communication”, “Communicate Facts Only”.

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