Knowledge Centre:
Hard Copy Library

The Centre's Library and Resource Centre holds a wealth of domestic and international publications and newsletters, case materials and other information on corporate public affairs.

Making public affairs a strategic function and determining tools for measurement. L

Lacopo, John D. (Unpublished.)
Transcript of a presentation to a Public Affairs Seminar, June 1993, on the subject of evaluation of a company’s public affairs function and how this is measured.

Making arts & culture work in business: the business case for cultural investmentL

Australia Foundation for Culture and the Humanities and Arthur Andersen (Australia )
A guide to assist companies gain commercial benefits from cultural investment. Arranged in three parts - Part 1. Outlines the benefits a business can expect to derive from strategic cultural investment. Part 2. Summarises best practice process by which a business can make strategic cultural investments. Part 3. Provides examples of businesses that are investing in culture to the benefit of their balance sheets.

Making arts & culture work in business.L

Australia Foundation for Culture & the Humanities and Arthur Andersen (Australian Foundation for Culture and the Humanities, Melbourne, 1999.)
A guide to assist companies gain commercial benefits from cultural investment by helping to meet the demand for commercially-based investment and overcoming barriers that are preventing more cultural investment. The report is made up of three sections 1. The Rationale for Business Investment in Culture 2. The Management Agenda 3. Examples of Successful Cultural Investments.

Making democracy work: civic traditions in modern Italy.L

Putnam, Robert D. (Princetion University Press, Princeton, New Jersey, 1993.)
This book outlines and analyzes the Italian regional government scheme introduced in 1970 and its success in the areas of agriculture, housing and health services, revealing patterns of trust and co-operation. Key headings include:- Introduction: Studying Institutional Performance - Changing the Rules: Two Decades of Institutional Development - Measuring Institutional Performance - Explaining Institutional Performance - Tracing the Roots of the Civic Community - Social Capital and Instituional Success.

Making things right: reconciliation after the high court’s decision on native titleL

Council for Aboriginal Reconciliation (The Council for Aboriginal Reconciliation, Parkes, ACT, 1993)
A booklet aimed at stimulating discussion in Aboriginal and Torres Strait Islander communities in relation to the process of reconciliation. The implications of the High Court decision on native tile are also discussed. Key headings include: Reconciliation: an Introduction - The High Court’s Decision: Implications for Reconciliation - Resolution of the Issues - The Road Ahead - The Council’s Consultation Program -

Management of corporate communication: from interpersonal contacts to external affairs.L

Heath, Robert L. (Lawrence Erlbaum Assoc., Hillsdale, New Jersey, 1994.)
The central theme of this book , trying to balance the dynamic influence between management and personnel, is that successful organisations exhibit joint enactment. Key headings include:- “Managing Communication in Companies: An Enactment Point of View”, “Coordination Information: Uncertainty Reduction, System, and Satisfaction”, “Companies as Negotiated Enactment of Stakeholder Interests”, “Interpersonal Contacts: Enacting with Boss and Others”, “Networks: Many People Speaking with a Single Voice”, “Markets, Images, Issues, and External Stakeholders”, “External Communication with Public Policy Stakeholders”.

Management response to public issues : concepts and cases in strategy formulation (2nd ed).L

Bucholz, R. A., Evans, W. D., Wagley, R.A. (Prentice Hall, Englewood Cliffs, New Jersey, 1989.)
A casebook which outlines the impacts that public policy issues have had on corporations including shorter-run, bottom-line impacts and longer-run impacts on image, survival, market share, relationships with stakeholders. Key headings include:- Responding to Societal Concerns, Responding to Governmental Concerns - Responding to Employee and Community Concerns - Responding to Consumer and Environmental Concerns.

Managerial implications of ideological change. L

Lodge, George C. (New York State Bar Journal, April 1977)
An article discussing the challenge to lawyers and businessmen of new ideas, techniques and business objectives as America approaches the 80’s.

Managers guide to business policy enforcement. The antitrust laws: a statement of corporate policy. Xerox policy on business ethics... L

Xerox Corporation (Xerox Corporation, Stamford, Connecticut. Undated.)
Article: Several articles relating to the Xerox Corporation on Business Policy Violations, Business Conduct Guidelines, Policy on Business Ethics, the Ethics of Selling and Proprietary Information and Conflict of Interest Agreement.

Managing and evaluating country risk.L

Business International Corporation (Business International Corporation, New York, 1981.)
A research report into international businesses’ growing concern with risk exposure and the frequent confusion as to the nature and impact of these risks. Chapter headings include:- Perspectives on the Problem of Country Risk - Uses of Country-Risk Ratings in Business Decision-Making. It concludes with Business International’s Country Ratings and individual risk assessments, by country or region over the nine year period from 1970-79.

Managing corporate communications in a competitive climate. L

Troy, Kathryn (The Conference Board, New York, 1993.)
The Conference Board - Report Number 1023. A special report into the organisation, budget and staffing of the communications function in the business environment. Headings include:- Changed Expectations and and Enhanced Role - Marshalling Resources and Demonstrating Results - Setting Sights on the Future.

Managing corporate external issues: an analytical framework.L

Bartha, Peter F. (Business Quarterly, London, Canada, Autumn 1982.)
An outline of a model of the Canadian political system used by Imperial Oil Ltd., Canada to assist the company’s decision makers become effective participants in the public policy development process.

Managing corporate external relations : changing perspectives and responses.L

McGrath, Phyllis (The Conference Board, New York, 1976.)
A study into the problem of lack of public confidence in business, and the emphasis management is placing on the company’s relations with its external publics. Topics covered include:- The Corporation’s Publics - The Evolving Imperatives - Organising the External Relations Unit - The External Relations Executive - Evaluating External Relations.

Managing corporate public affairs and government relations: U.S. multinational corporations in Europe.L

Fleisher, C. et al. (JAI Press Inc., Greenwich, Conn., 1993.)
Research in Corporate Social Performance and Policy, Vol.14, pages 103-138. An up-to-date look at how companies are practising public affairs in the “new Europe”.

Managing corporate reputationsL

Jolly, Adam (ed.) (Kogan Page Limited, London, 2001)
This book is designed as a practical source of reference and advice for senior executives, combining up to date thinking with practice. Topics cover the impacts, expectations, responses, fundamentals and turning points involved in achieving the best results. Published in association with the Public Relations Consultants Association (UK) and with contributions from leading PR practitioners and company executives responsible for reputation management.

Managing environmental issues : Dow Chemical’s environmental advisory council.L

Post, J. E. (1993.)
A case prepared as a basis for discussion of the concepts and methods involved in managing environmental issues.

Managing environmental issues: a casebookL

Buchholz, R., Marcus, A. & Post, J. E. (Prentice Hall, New Jersey. 1992.)
Case studies addressing corporate management of environmental issues. Sponsored by the National Wildlife Federation’s Corporate Conservation Council. The book is divided into three parts:- 1. Changing Perspectives on the Environment. 2. Public Policy, Economics, and the Environment. 3. Business and the”New Environmentalism”.

Managing in Australia.L

Blount, Frank and Joss, Bob with Mair, David (Lansdowne Publishing Pty. Ltd., Sydney, 1999.)
A personal account by Frank Blount (Telstra) and Bob Joss (Westpac) of their time in Australia managing two of our largest corporations, coping with the different cultural and business practices from their native America and their transformation of two of Australia’s largest companies.

Managing in the European Union public policy environment: the role of North American MNC’s corporate public and government affairs function. L

Fleisher, C. et al. (Wilfrid Laurier Uni., Waterloo, Ontario, Can., 1993.)
(Viessman discussion paper series on Europe, Study Note No. 944). A discussion as to how North American Multinational Companies interact with the European public policy environment, in particular focusing on the roles and activities of their public affairs and government relations officers and units.

Managing issues and influencing public policy.L

Crable, R. E. & Vibbert, S. L. (Public Relations Review, July 1985.)
This article explores three topics - basic misunderstandings about issue management and policy influence; the process which can be called the management of an issue’s “status”; the presentation of a “catalytic” model of issue management and policy influence.

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