Knowledge Centre:
Hard Copy Library

The Centre's Library and Resource Centre holds a wealth of domestic and international publications and newsletters, case materials and other information on corporate public affairs.

Communicating change. Winning Employee Support For New Business Goals.L

Larkin, T.J. & Larkin, Sandar (McGraw-Hill, Inc., New York, 1994.)
A guide for management on the most effective means of communication within an organisation. Divided into three parts:- Communicate Directly to Supervisors - Use Face-to-Face Communication and Communicate Relative Performance of Local Work Area.

Communicating for results in government a strategic approach for public managers.L

Garnett, James L. (Jossey-Bass, San Francisco, 1992)
A book of theory, guidance and advice about communicating to citizens, clients, to peers, to administrative subordinates, and superiors, to elected officials and during crisis situations. A drawing together of diverse concepts, techniques, and experiences and focusing them on and in the interests of public management. Key headings:- Understanding Communication in Public Management - Communicating with Key Audiences to Achieve Public Management Results - Crucial Issues in Government Communication.

Communicating on public issues : a changing role for the CEO.L

Fox, James F. (Public Relations Quarterly, Summer 1982.)
This article highlights the changes taking place in public relations, the relationship to public affairs and issues management. The role of the CEO and their emergence as a force in the political process and spokesperson on issues of public policy.

Communicating risk for the governmentL

Cardinal, E. Ann. (Environ. Sci. Technol., Vol. 25, No. 12, 1991.)
An article discussing the problems faced by government in discussing risk issues with the public. Headings include: - Public’s view of government’s role - Public perception of risk - Communicating risk to the public.

Communicating when your company is under siege : surviving public crisis.L

Pinsdorf, Marion K. (D.C. Heath & Co., Lexington, Mass., 1987.)
This book is a guide on what to do in order to survive a public crisis, how to communicate with the media, stockholders, employees and how to prepare in advance for a crisis. Key headings include:- Turbulent Times : The Kaleidoscope of Corporate Communications - Bottom Line vs. Front Page: Corporate Relations with the Media - Planning the Unplannable: Surviving Communications Crises - Eruptive Disasters: Of Accidents, Leaks, Fires, and Deaths.

Communicating with the media : relations with the financial media.L

O’Loughlin, T.W. (Unpublished.)
(Speaking notes) A discussion on business relations with the financial media - important principles are :- Getting it right - Telling it as precisely as possible in words people can understand - Using the right people within the company for the job - Think about what might help from the journalists’ point of view - Apply vigorously ‘what is best for the business, not what is best for me.

Communication concepts. Communication risks in big technologies. Is someone who solicits trust really trustworthy.L

Roglin, Hans-Christian (Inst. for Applied Social Psychology, Dusseldorf,1990)
Three articles by Professor Roglin on the subject of modern communication psychology - it must seem trustworthy and it must seem capable of solving problems.

Communicator’s profile on the rise - a report on IABC’s 1995 member survey, Profile.L

Unknown (Unknown.)
A report on the IACB’s 1995 member survey, Profile. Findings are presented from three geographic groups of communicators; US, Canada and those outside these two countries.

Communitarian ideology and democracy in SingaporeL

Chua, Beng-Huat (Routledge, London, 1997.)
A collection of interrelated essays outline the policies the ruling party in Singapore has adopted over the past three decades. It is not simply authoritarian but is built on a strong ideological consensus with people around ‘economic pragmatism’. Key headings include:- Ideological Trajectory: from Authoritarianism to Communitarianism - Reopening Ideological Discussion - Pragmatism of the PAP Government: a Critical Assessment - The Business of Living: Transformation of Everyday Life - The Making of a New Nation: Cultural Construction and National Identity - Not depoliticised But Ideologically Successful: the Public Housing Program - Confucianisation Abandoned - Building the Political Middle Ground - Towards a non-liberal Communitarian Democracy.

Community support programs.L

B.H.P. Proprietary Company Ltd. (BHP Proprietary Company Ltd.)
A brochure detailing the criteria and eligibility for community development programs.

Community & sustainable development: participation in the futureL

Warburton, Diane (ed.) (Earthscan Publications Ltd., London, 1998.)
A series of articles from experts in the field of community participation and sustainable development. Headings include:- A Communitarian Perspective on Sustainable Communities - Accountability in Community Contributions to Sustainable Development - Getting the Future that You Want: the Role of Sustainability Indicators - Civic Science and the Sustainability Transition - Achieving Community Participation: The Experience of Resident Involvement in Urban Regeneration in the U.K. - Ethnic Community Environmental Participation.

Community business partnerships: Australia’s 1999 top 20 partnershipsL

Department of Family and Community Services (Department of Family and Community Services, Canberra, 1999)
This book highlights the top 20 Community Business Partnerships as identified by the Prime Minister’s Awards for excellence in Business and Community Partnerships. The partnerships were selected for their ability to contribute to building stronger communities. The hallmarks of good partnerships are reflected - commitment, trust and the sharing of gifts, energy and creativity.

Community consultative committee : terms of reference and operational guidelines.L

Interim Consultative Committee. (N.R.A.) (National Registration Auth. Agric. & Vet. Chem., A.C.T.)
Background material together with terms of reference and operational guidelines for the National Registration Authority for Agricultural and Veterinary Chemicals’s Community Consultative Committee the purpose of with is to establish effective two-way communication between community interests and the NRA.

Community Policy Guidelines - Rio Tinto.L

Rio Tinto (Rio Tinto plc/London; Rio Tinto Ltd., Melbourne, 1997)
A document outlining the Community Policy Guidelines for the Rio Tinto Company. This policy applies the following principles - Mutual Respect - Active Partnership - Long Term Commitment. The key headings include:- “Why do we need a communities policy?”, “What is expected now?”, “What help is available?”, “What is a baseline survey?”

Community relations as a tool of crisis prevention.L

Hurst, Lawrence G. (Motorola Arizona Operations, 1994.)
An article highlighting how community relations can increase profitability when used properly over the long term as a tool in crisis prevention. Headings include:- Introduction to Community Relations.. - Hard Questions for Management... - Issues to Remember in Developing Community Relations Plans - Plans for Developing a Community Relations Program ..... .

Community relations management system: core elements, standards and guidance notes: building local relationships to build global business.L

B.H.P. Proprietary Company Ltd. (Broken Hill Proprietary Company Limited, Melbourne, 1997.)
These community relations standards and guidance notes are designed to assist B.H.P. sites adopt a best practice approach to community relations. Notes are arranged under the following headings:- Management System - Core Elements. Community Relations Standards and Guidance Notes - Summary. Community Relations Policy.

Companies practice issues management with “spectacular unsuccess”.L

Hunter, Bill (Ragan Report Forum, August 20, 1984.)
Transcript of an interview of James M. Kiss, President of Haley, Kiss & Dowd Inc. specialising in public affairs counselling and political consulting . The interview covered the subject of issues management, problems being encountered and how organisations should set about rectifying them.

Company giving in Europe .L

Dabson, B. (ed.) (Directory of Social Change, London, 1991.)
A survey of different approaches to community involvement by companies in each of the member states of the European Community with case studies of good practice.

Company image & reality: A critique of corporate communicationsL

Bernstein, David (Cassell Educational Ltd., London. 1991.)
An analysis of all aspects of corporate communication, including advertising, identity, staff and community relations. All audiences are covered and the means by which a company communicates with them, such as advertising, editorial, literature, correspondence and meetings. Headings include:- Communication in Business - Components of Communication - Company Philosophy - The external Audiences - Media Relations - The Uses of Corporate Communications - Research - the Need to Know - Crisis Management.

Comparative business-government relations colloquium. Harvard Business School.L

Klauser, A.E. (Unpublished.)
An insight into Mitsui & Co. Ltd.’s government relations function, including its organisation and method of operation. Operations in Japan and Washington are discussed in depth.

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