Knowledge Centre:
News Digests

Stay abreast of what’s happening internationally with developments in corporate public affairs. Here is news that you may find useful and interesting:

How businesses are using Web 2.0: A McKinsey Global SurveyND

Jacques Bughin and James Manyika, The McKinsey Quarterly, March 2007

A recent McKinsey survey on internet technologies found that Web 2.0 technologies are increasing in popularity. Examples of Web 2.0 technologies are blogs, podcasts, wikis, peer-to-peer networking, social networking, RSS (Really Simple Syndication) and Web services. Companies use these technologies for knowledge management, to communicate with business partners and customers, and encourage collaboration within the company. For more information, see

Corporate social opportunitiesND

David Grayson and Adrian Hodges, Ethical Corporation, 11 March 2007

This article traces Marks & Spencer’s recent CSR strategies. Marks & Spencer (M&S) won its first Business in the Community (BITC) Company of the Year Award in 2004 — a time when the company was in caught in a hostile takeover bid and faring poorly financially — causing media commentators to question BITC’s decision. In mid-January 2007, M&S launched ‘Plan A’— its five-year, 100 point plan. The plan includes aims to become carbon neutral, achieve zero waste to landfill and introduce nutritionists in 5 stores. M&S won the BITC Company of the Year Award for the second time in 2006. For more information, see

Paying money to donate moneyND

Rachel Emma Silverman, Wall Street Journal, 9 March 2007

Donor consulting is a growing business in the US. Philanthropy advisors help donors identify causes, vet charities and measure impact of donations. The cost of such services varies from day rates to a percentage of charitable grants (typically 3 percent to 15 per cent). Some advisory firms are not-for-profits themselves, while others are financial services firms. For more information on this trend, see

How Fred Krupp’s singular style serves business, environment well ND

David Wessel, Wall Street Journal, 1 March 2007

Fred Krupp, head of the advocacy group Environmental Defense, takes a business-friendly to environmentalism. This has produced outcomes such as a deal with McDonald’s to reduce its waste, designing a fuel-efficient truck with FedEx and approving a US$32 billion takeover of Texas electric utility TXU in exchange for the new owners halting plans to build eight coal-fired power plants. For more information on this advocacy approach, see

Aid projects build better work teamsND

Andrew Baxter, Financial Times, 27 February 2007

Companies such as Reuters are seeing that employees want to be involved in providing their time and skills to a community organisation or cause, rather than the company providing only funding. For example, Communitychallenge, a partnership between Charity Challenge (an exhibition management company) and Habitat for Humanity, has been receiving inquiries from both CSR and HR departments about projects in tsunami-affected areas. These projects help to boost employee morale and develop team participation skills. For more information, see

CEOs receive nearly 60 per cent of the blame when company reputation is damagedND

Weber Shandwick, 27 February 2007

A reputation survey by public relations firm Weber Shandwick has found that executives attribute almost 60 per cent of blame to CEOs when companies suffer damages to their reputations after crises strike. This finding was similar across different geographical regions. The survey also found that executives tend to underestimate the severity of a number of significant reputation threats such as online activist groups. For more information, see

Business blogs onND

Kath Walters, Business Review Weekly, 22 February 2007

The value of corporate blogs is discussed in this article. Corporate blogs and other tools such as wikis have been found to foster communication between staff and leaders. They also act as vehicles for companies such as Dell and Telstra to debate and answer critics. Research companies have started to quantify the return on investment of corporate blogs using measures such as blog visibility (comparing page views a day to the cost of placing ads). For more information, see

Ethical consumption makes mark on brandingND

Carlos Grande, Financial Times, 20 February 2007

A study of consumers in France, Germany, UK, US and Spain found that many believe business ethics have deteriorated in the last five years. About a third of the 5,000 respondents indicated they would pay a 5-10 per cent price premium for many ethical products. The UK is said to be leading the ethical consumerism market, with its consumers the most critical but also the most aware. For more information, see

100 Best Corporate Citizens 2007ND

Abby Schultz, CRO magazine, 19 February 2007

The annual survey of the 100 Best Corporate Citizens, published in CRO magazine, sees Green Mountain Coffee Roasters taking the top spot. The listing represents the top 1,100 public US companies, and measures performance in eight categories: environmental practices, corporate governance and ethics, diversity policies, employee relations, human rights issues, product quality and safety, accountability to local communities and total return to shareholders over three years. The top ten companies include Green Mountain Coffee Roasters, Advanced Micro Devices, Nike, Motorola, IBM, Agilent Technologies, Timberland, Starbucks, and General Mills. For more information, see

Only mushrooms grow in the darkND

Alan Mitchell, The Australian Financial Review, 19 February 2007

Issues management and decision-making by government Ministers can be improved by informing the public earlier about the choices and risks facing government. Governments should utilise more informal and streamlined ways of engaging and educating the public to gain their trust. For more information, see

Charity needs a better foundation ND

Michael Schrage, Financial Times, 15 February 2007

Companies listed on FTSE or Nasdaq are ‘perversely’ more transparent and accountable than the typical foundation or charity. Schrage argues for philanthropic reform and accountability for the trustees and directors of not-for-profits to be equal to their for-profit counterparts. Foundations also need to disclose their shortcomings and publicly debate programmatic failures to raise credibility and productivity. The measurement of corporate and not philanthropic results in the marketplace is seen as an invitation to mismanagement. For more information, see

Co-creating business’s new social compactND

Jeb Brugmann and C.K. Prahalad, Harvard Business Review, February 2007

Over the last five years, corporations have started to pay attention to customers at the bottom of the economic pyramid. NGOs have also started businesses to provide jobs to alleviate poverty. This article writes about the convergence between the corporate sector and civil society to create innovative business models or niche segments. A brief history that traces the path to convergence, examples and norms of convergence are outlined in this article. For more information, see

Reputation and its risksND

Robert Eccles, Scott Newquist and Roland Schatz, Harvard Business Review, February 2007

This article provides a framework for proactively managing reputational risks. Reputation is a matter of perception. A company’s overall reputation is a function of its reputation among its various stakeholders. The gap that exists between a company’s reputation and its actual behaviour should be closed by a company improving its ability to meet expectations or by promising less to reduce expectations. The five steps to effective risk management are: assess your company’s reputation among stakeholders, evaluate your company’s real character, close reputation-reality gaps, monitor changing beliefs and expectations, and put a senior executive below the CEO in charge. For more information, see

Why it is better to lose money than your reputationND

Jeff Randall, Telegraph, 14 February 2007

Manchester Business School has created a faculty of reputation management as it believes reputation management needs to be taken more seriously by companies and in academia. As Gary Davis, Professor of Corporate Reputation at Manchester Business School states, ‘if you want to know what your corporate reputation is likely to be worth in the future, measure what your employees think of you today.’ For more information, see

Matters of conscienceND

David James, Business Review Weekly, 8 February 2007

As the emphasis on corporate social responsibility increases, companies will face intensified pressures of increasing connectedness to the community and financial efficiency. Contention remains over whether these pressures conflict or not, as many argue that corporate social responsibility is good business. Some companies see social problems as business opportunities and seek to establish partnerships to deliver programs. For more information, see

Staff push bosses to do goodND

Mark Phillips, Australian Financial Review, 7 February 2007

Companies are seeing the benefits that CSR programs have in attracting and retaining staff, especially generation Y staff that expect a workplace with connections to societal and community needs. Simon McKeon, an executive chairman of Macquarie Bank in Australia, holds this view and considers CSR ‘entirely complementary with good business sense’ and ‘actually just a way of doing business in the year 2007’. For more information, see

Accountability ⎯ crunch time for Asia’s home-grown heroesND

Chandran Nair, Ethical Corporation, 6 February 2007

Chandran Nair argues for an Asian style of activism that has a distinct identity from other NGOs. While NGOs in Asia may better understand the needs of local communities, it is the international NGOs that seem to be dictating the agenda. Asian NGOs compete with their international counterparts’ reputations and face difficulties in attracting local talent. The author suggests that a more active civil society is needed in Asia and the creation of alternative ways of engagement. For more information, see

Brand protection ⎯ time to welcome your chief reputation officerND

Leslie Gaines-Ross, Ethical Corporation, 6 February 2007

Reputation management is now high on the agendas of chief executives and boards of directors. The cost of poor reputation is not only monetary, as talent departures, customer defections and loss of confidence in a company’s ability to do the right thing are other intangible costs. Although demand for reputation management is increasing, there are very few executive titles that include direct reference to reputation management. Companies that currently have such titles include Dow Chemical and Coca-Cola. The author argues that companies should follow this lead by placing an individual in charge of measuring the direction and magnitude of a company’s reputation. For more information, see

Sustainability communications ⎯ reaching beyond the usual suspectsND

Solitaire Townsend, Ethical Corporation, 6 February 2007

This article offers a few tips on how to integrate corporate social responsibility into a company’s marketing plans. Among these are the need for empathy, short sentences, creativity, simplicity and honesty. The Advertising Standards Authority in the US has already started challenging sweeping statements such as ‘environmentally friendly’ on advertisements through legal cases. For more information, see

BCA urges companies to careND

Damon Kitney, Australian Financial Review, 5 February 2007

The Business Council of Australia (BCA) has challenged major companies to better embrace CSR as a core business issue. BCA chief Katie Lahey has urged companies to ‘be more confident and assertive about the competencies and value of the corporation’, since ‘only by making it consistently clear that CSR is a natural and vital extension of these competencies and core values — not an offset or an apology for them — will business, and the community, reap a sustainable return from its CSR investment’. For more information, see

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