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Nordstrom Rack Apologizes to Black Men in St. Louis Falsely Accused of StealingND
Matthew Haag, The New York Times, Tuesday May 8 2018
The president of Nordstrom Rack flew to St. Louis to apologise on Tuesday to three black teenage friends who were falsely accused last week of trying to steal clothing at one of the company’s stores. The friends had stopped into a store last Thursday to look for last-minute deals before a high school prom on Friday night. After being followed closely by employees, they were reported to police. On leaving with the goods they had purchased, police were waiting for them. Episodes such as this can quickly turn disastrous for companies, who because of bad employees in one store risk blemishing an entire organisation’s reputation. In a statement, the company said that guidelines had not been followed and that it “does not tolerate discrimination of any kind”. The company is investigating the actions of its employees during the episode.
For the full story see: www.nytimes.com