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How our brains decide when to trustND
Paul J. Zak, Harvard Business Review, Thursday 18th July 2019
Trust is a key enabler of business all around the world. Employees in high-trust companies are more productive, more satisfied with their jobs, put in greater discretionary effort, are less likely to search for new jobs, and are even healthier than those working in low-trust companies. Business with high-levels of trust among their customers are also rewarded economically. Now, more is being understood about the importance of trust to high-performing organisations. Over the past 20 years, research has revealed why we trust strangers, which leadership behaviors lead to the breakdown of trust, and how insights from neuroscience can help colleagues build trust with each other — and help boost a company’s bottom line.
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